At Zavia Journey, we are committed to delivering your outdoor essentials safely and efficiently. This Shipping Policy outlines how orders are processed and shipped to customers around the world.
Order Processing
All orders are processed within 1–2 business days after your order is placed and confirmed. You will receive a confirmation email once your order has been successfully submitted, followed by a shipping confirmation email with tracking information once your order is on its way.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number and a link to track the status of your delivery. Please allow up to 24 hours for the tracking link to become active.
Shipping Charges
Shipping charges, if applicable, are calculated at checkout and will be clearly displayed before you complete your purchase. We occasionally offer free shipping promotions, which will be announced on our website or through our newsletters.
Packaging and Handling
All items are packaged securely to ensure they arrive in perfect condition. In cases where multiple items are ordered, they may arrive in separate packages depending on item availability or warehouse location.
Failed Deliveries or Refused Shipments
Please ensure your shipping address is complete and accurate at checkout. If a delivery attempt fails due to incorrect or incomplete information, or if the package is refused at delivery, we are not responsible for delays or return shipping costs.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please first check with your local delivery provider and neighbors. If it cannot be located, contact us at [email protected] and we will do our best to assist.
Customer Support
For any questions related to your shipment or order status, please contact our customer service team [email protected].